KYC (Know Your Customer) verification is mandatory before your first withdrawal on Ki Kya. This is done to keep your account secure and prevent money laundering.
Required documents:
- National ID card (NID) — clear photos of both front and back
- Passport or driving license (if NID is unavailable)
- A selfie holding your NID
- Proof of payment method (bKash screenshot or bank statement)
Steps:
Go to Account Settings → "Identity Verification"
Upload your NID and selfie in the required format (JPG/PNG, max 5 MB)
Submit — the Ki Kya team typically verifies within 24 hours
You'll be notified by SMS and email once approved
Blurry or cropped images may result in verification being rejected. Take clear photos in good lighting.
Bonuses on Ki Kya cannot be withdrawn immediately — you must first wager a specified amount. This is known as a rollover or wagering requirement.
How It's Calculated: Bonus amount × rollover multiplier = total amount to be wagered
Example: If you receive a ৳500 welcome bonus with a 10x rollover → ৳500 × 10 = ৳5,000 in total bets required. Once you've wagered ৳5,000, the bonus balance will be transferred to your real balance.
A few important rules:
- Bets with odds of 1.5 or higher typically qualify
- The rollover period is generally 30 days
- Casino games and Sports Betting may be counted separately
- Your bonus balance and main balance are both visible in your account
Each bonus may have its own specific terms and conditions. Before activating a bonus, Terms & Conditions View.
The Ki Kya app may occasionally require an update or crash due to cache issues. The steps below will usually resolve the problem.
If the app won't open or keeps crashing:
Force close the app (including from the background), wait 30 seconds, then reopen it
Settings → Apps → Ki Kya → Clear Cache and Data
Check your internet connection — try switching from Wi-Fi to mobile data
Download the latest APK from the Ki Kya website and reinstall
When an update notification appears:
- Tap the "Update" button in the notification
- Or Download Page Download the latest version from
- You can install the new APK without uninstalling the old one — your data won't be lost
The Ki Kya app runs best on Android 8.0+ and iOS 13+ devices. If you're on an older OS, use the browser version instead.
Ki Kya takes responsible gaming very seriously. If you need a break or want to close your account for any reason, there are two options available.
Temporary Suspension (24 hours – 6 weeks):
Settings → Responsible Gaming → select the "Take a Break" option
Select the duration and confirm with OTP
No promotional messages will be sent during the break
Permanent Closure (Self-Exclusion):
- Settings → Responsible Gaming → select "Self-Exclusion"
- Select a duration (6 months, 1 year, or permanent)
- Once activated, it cannot be cancelled before the set period ends
- Check your account balance and withdraw your funds beforehand
If something feels wrong, act straight away. Responsible Gaming Find more information on the page.
After a win on Ki Kya, the time it takes to complete a withdrawal depends on your payment method and certain conditions.
Standard Timeframes:
- bKash / Nagad / Rocket: 15 minutes – 2 hours (once KYC is verified)
- Bank Transfer: 1–3 business days
- First Withdrawal: KYC verification required — may take up to 24 hours
Conditions for Faster Payouts:
KYC must be completed in advance
The bonus rollover requirements must be met
The minimum withdrawal amount is ৳200
Withdrawals must be made to your registered payment number
If it takes more than 2 hours, reach out via Ki Kya live chat — the support team will check it for you right away.
The minimum bet amount on Ki Kya varies by game type. Ki Kya has intentionally kept limits low to welcome players of all budget levels.
Limits by game type:
- Sports Betting (Single Bet): Minimum ৳10
- Sports Betting (Accumulator): Minimum ৳20
- Live Casino (Table Games): Minimum ৳50
- Slots: Minimum ৳1
- Maximum Bet: Up to ৳50,000 depending on game and event
When wagering with bonus balance, the minimum bet amount may differ slightly, and only bets meeting specific odds criteria will count toward the bonus requirements.
You don't need to bet big to win big at Ki Kya — accumulator bets with multiple matches are especially rewarding.
Yes, Ki Kya has an official mobile app available on both Android and iOS. The app supports live betting, instant payment notifications, and biometric login.
Steps to install on Android:
Go to Phone Settings → Security → enable "Unknown Sources"
Ki Kya Download Page Download the APK file from
Go to your Downloads folder, tap the APK file → Install
Once installation is complete, the Ki Kya icon will appear on your home screen
Steps to Install on iOS:
- Go to the Ki Kya download page and tap the iOS link
- On Safari, use "Add to Home Screen" to install it as a PWA
- Or install the Beta App via the TestFlight link
Only download the APK from Ki Kya's official download page. Files from other sources may pose a security risk.